Jeannette Mills, executive vice president and chief external relations officer, has over 30 years of commercial and regulatory experience in the energy and utilities sectors, with a strong track record of delivering high-quality customer service and driving economic development.
Prior to joining TVA, Mills served as the senior vice president of Safety, Health, Environmental and Assurance U.S. at National Grid Group, the U.K.’s largest investor-owned utility. There she was responsible occupational and process safety; health and wellbeing; environmental management; and assurance oversight within the company's U.S. region.
Prior to joining the National Grid, she served as commissioner for the Maryland Public Service Commission. She was appointed by Governor Lawrence J. Hogan and served on a five-person panel that regulated gas, electric, telephone, water, sewage disposal and transportation companies.
Mills started her career with Baltimore Gas and Electric where she spent 25 years advancing through positions of increasing responsibility. From 2008 to 2013, she served as vice president of Customer Operations and chief customer officer, implementing a comprehensive customer-facing strategy that resulted in a 30 percent improvement in BGE's customer satisfaction.
She also served for five years on the Board of Directors of Medifast, a leading company in the field of weight management and healthy living products. In 2013, she was named executive vice president, overseeing the company’s personal coaching division.
Mills’ accomplishments have been recognized with various awards including Maryland Top 100 Women — Circle of Excellence Award; Black Engineer of the Year Pioneer Award; “Top 100 Most Influential Blacks in Corporate America”; and Baltimore Business Journal: “40 Under 40”.
She holds a Bachelor of Science Degree in Electrical Engineering from Virginia Tech and an MBA from Loyola University.