A Guide to Information About The Tennessee Valley Authority
Revised December 2015
This guide is to help members of the public who are seeking information about TVA. It offers a variety of TVA sources for information such as annual and quarterly reports, bond offerings, energy services, reservoir levels, library services, general inquiries and more.
Information of a more specialized nature may be available through a Freedom of Information Act (FOIA) request. To find out how to obtain and access information and records from TVA through a FOIA request, see the FOIA Request page. Also, see the FOIA section at the end of this document.
If you don't find the information you're looking for, please see the "General Inquiry" entry in Descriptions of Information Sources within TVA and let us know the nature of your interest and how we might help you.
Some General Questions
What is TVA?
The Tennessee Valley Authority ("TVA") is a corporate agency and instrumentality of the United States ("U.S.") that was created in 1933 by legislation enacted by the U.S. Congress in response to a request by President Franklin D. Roosevelt. TVA was created to, among other things, improve navigation on the Tennessee River, reduce the damage from destructive flood waters within the Tennessee River system and downstream on the lower Ohio and Mississippi Rivers, further the economic development of TVA’s service area in the southeastern United States and sell the electricity generated at the facilities TVA operates. Today, TVA operates the nation’s largest public power system and supplies power in most of Tennessee, northern Alabama, northeastern Mississippi, and southwestern Kentucky and in portions of northern Georgia, western North Carolina and southwestern Virginia to a population of over nine million people.
What kind of information is available from TVA?
Information available from TVA includes material on the following topics:
- TVA dams and power plants
- Production of electric power
- Flood control
- River navigation on the Tennessee River and tributary streams
- Land and water management
- Economic development in the Tennessee Valley region
- Environmental research
- TVA financial information
- Recreation on TVA-managed lands and lakes
- TVA employment
Does TVA have a Web page?
Yes. The address for TVA's Web page is www.tva.gov.
What are some examples of information requests frequently received by TVA?
- Journalists and writers can call TVA Media Relations at (865) 632-6000 with inquiries or for the latest information about a developing story involving TVA, or visit our online Newsroom.
- Investors and others in need of financial information—including annual and quarterly reports and information about TVA bonds and notes—can call toll-free at (888) 882-4975 or (888) 882-4967 (outside the U.S.), or send an email to firstname.lastname@example.org. They can also access TVA’s Investor Resources online.
- Current information about TVA reservoir levels, stream flow and rainfall is available by phone toll-free at (800) 238-2264, on our Lake Levels pages and through a mobile app for iPhone and Android devices.
- For more information about these topics, as well as other information TVA can provide, see the Descriptions of Information Sources (below) within the TVA section of this guide. It will tell you how and where to find most of the types of information TVA can help you with.
If I'm still not sure who to call…
If you're still unsure how to find the information you need, you can ask a TVA operator for assistance by calling one of the following numbers:
- In Knoxville, Tennessee: (865) 632-2101
- In Chattanooga, Tennessee: (423) 751-0011
- In Muscle Shoals, Alabama: (256) 386-2601
Or you can email TVA at email@example.com with a description of what you need.
How can I get a copy of this guide?
Printed copies of this "Guide to Information about the Tennessee Valley Authority" are available from Denise Smith, TVA's FOIA Officer, by phone at (865) 632-6945, by fax at (865) 632-6901 or by email at firstname.lastname@example.org.
Information sources within TVA
For more about the information sources listed below, see the next section: Descriptions of Information Sources within TVA. Also, see the Freedom of Information Act section at the end of this guide.
- Contracting Information
- Energy Services (EnergyRight Solutions)
- Reservoir Information Line
- Library Services
- Media Inquiries
- Power Generation
- Recreation Area Schedule for TVA Reservoirs
- Regional Natural Heritage Project
- Surplus Material
- Shoreline Property/TVA Land
- Freedom of Information Act (FOIA)
Descriptions of Information Sources within TVA
Vendors with active TVA contracts or interest in new TVA contracting opportunities can call TVA's Procurement organization at (865) 632-4700 or send an email to email@example.com.
Information about employment at TVA is available on our Careers pages.
You'll find information on the following employment-related topics:
- Current employment opportunities
- TVA's technical training programs
- How to apply
- Employee benefits
- Work locations
- The Tennessee Valley
To apply for a position that is currently available, apply online through our Career Gateway.
Energy Services (TVA's EnergyRight Web page)
Information about the EnergyRight program, developed by TVA and local power companies, can be found on the Web at energyright.com. These sites mirror each other, and include information about energy-efficient homes, home energy-savings tips and comparisons of home energy costs. They also features direct lines to many of TVA’s local power company partners.
Financial information about TVA, including financial reports, TVA corporate governance, investment opportunities and more is available on our Investor Relations pages. Requests also can be emailed to firstname.lastname@example.org.
You can also write or phone TVA's Investor Relations organization:
TVA Treasury/Investor Relations
400 W. Summit Hill Drive, WT 4C
Knoxville, Tennessee 37902
(888) 882-4975 (toll-free)
(888) 882-4967 (outside the U.S.)
Reservoir Information Line
TVA offers a 24-hour automated information service on lake levels, tributary flows and expected water releases from TVA dams.
This service is available at the following number to anyone using a touch-tone phone:
- In Knoxville, Tennessee: (865) 632-2264
- In Chattanooga, Tennessee: (423) 751-2264
- In Muscle Shoals, Alabama: (256) 386-2264
- In all other locations, call toll-free (800) 238-2264
Download the TVA Lake Info app from the TVA website for an easy-to-use resource for operating on and around reservoirs and dams in the TVA region.
TVA Research Library
The TVA Library serves the information and research needs of TVA employees to further the business activities of TVA. The library collection is also available to members of the public who have an interest in TVA’s rich history. Researchers may contact the library at (865) 632-3464 or email@example.com to make an appointment.
400 West Summit Hill Drive, WT CC
Knoxville, Tennessee 37902
Phone: (865) 632-3464
Monday through Friday from 8:00 a.m. to 4:30 p.m. Eastern time
Journalists who have questions about TVA or need help with a story about TVA can call TVA Media Relations at (865) 632-6000.
Information about TVA’s power programs is available on our Power System pages.
Power generating facilities operated by TVA at September 30, 2014, included 29 conventional hydroelectric sites, one pumped-storage hydroelectric site, 10 coal-fired sites, three nuclear sites, 14 natural gas and/or oil-fired sites, one diesel generator site, 16 solar energy sites, digester gas co-firing capacity at one coal-fired site, biomass co-firing potential (located at coal-fired sites), and one wind energy site.
There are 154 locally owned distributors that sell TVA electricity to about 9 million people and 52 large industrial customers that receive TVA power directly.
Recreation Area Schedule for TVA Reservoirs
Information about opening and closing dates of TVA-managed recreation sites is available on our Recreation pages.
For information about TVA surplus material and equipment for sale, go here.
Shoreline Property/TVA Land
Information about TVA-managed shoreline property and TVA land—including the names, addresses and phone numbers of the TVA Watershed Team offices to contact for questions or information—is available here.
Freedom of Information Act
The Freedom of Information Act (FOIA) provides the public access to TVA agency records. A request, however, must meet the following criteria before TVA can take action:
- It must be submitted in writing.
- It must state that the request is being made pursuant to the FOIA.
- It must reasonably describe the records requested.
- It must state the requester’s willingness to pay fees, or request a waiver of fees.
Fee Categories: For fee purposes, the FOIA requires that requesters be placed in one of the following categories. Please specify the fee category into which you feel your request falls:
- Commercial use (requester pays search, review and reproduction fees)
- News media, educational institution or noncommercial scientific institution (requester pays reproduction fees; first 100 pages provided at no cost)
- All others (requester pays search and reproduction fees; first two hours of search and 100 pages provided at no cost)
Some additional information may assist TVA in responding to your request. Please provide as much detail as possible in order to help TVA locate the requested records (e.g., file names, contract numbers, reference numbers and locations). Also, provide a name and telephone number so that TVA can contact you if more information about the request is needed.
Please address all FOIA requests to TVA's FOIA Officer:
Tennessee Valley Authority
400 W. Summit Hill Drive, WT 7D
Knoxville, Tennessee 37902-1499
Phone: (865) 632-6945
Fax: (865) 632-6901
TVA's FOIA regulations, located at 18 C.F.R. § 1301, are available on the TVA FOIA Web site at www.tva.gov/foia, at public libraries or by request from TVA's FOIA Officer.
Information about the Freedom of Information Act, including TVA's FOIA Annual Report and information on TVA's FOIA Requester Service Center, is also available on the TVA's FOIA home page or upon request from TVA's FOIA Officer.
Send comments or questions about the TVA FOIA Web site to firstname.lastname@example.org.