Complaint Resolution Process

If you have an unresolved issue or complaint regarding your electric service account, TVA may be able to help.

TVA provides regulatory oversight of electric rates and service practices for TVA-served local power companies. If you have an issue or complaint that you have not been able to resolve with your local power company, TVA’s Complaint Resolution Process may be able to help.

Please contact your Local Power Company concerning electric outages. The TVA Regulatory hotline and e-mail are only monitored during normal business hours.

How Can I Initiate a Complaint?

  • If you are a consumer of a TVA-served local power company, please fill out the form below and you will be contacted by TVA.
  • Complaints may also be filed by calling the TVA Regulatory Hotline toll-free at (888) 289-8409, or by e-mail at complaintresolution@tva.gov.

What Can I Expect from TVA?

TVA will:

  • Investigate your complaint
  • Help you answer your questions
  • Attempt to resolve the complaint

TVA will not:

  • Provide legal services that are sometimes required to settle complicated issues

How the Process Works

  • The process begins when a complaint is initiated.
  • TVA will then contact you to gather additional information.
  • A resolution will be communicated to you and to your local power company.
  • If you are still not satisfied, then your complaint may be eligible for the Dispute Resolution Process.

If You Need Further Assistance

  • Please review the Frequently Asked Questions.
  • If you need assistance with the online form, wish to submit a complaint by phone or have questions about the Complaint Resolution Program, please call (865) 632-3711 or e-mail complaintresolution@tva.gov.
  • If you have any other questions, please call the TVA Regulatory Hotline toll-free at (888) 289-8409, or call the TVA Ombudsman at (865) 632-8133. You can also e-mail complaintresolution@tva.gov.

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